Privacy Policy
How Handyman Services of St. Augustine collects, uses, and protects your personal information.
Overview
Handyman Services of St. Augustine ("we," "us," or "our") is a locally owned and operated home repair and maintenance business serving St. Johns County, Florida. We are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information. It applies to all information collected through our website, booking form, contact form, phone calls, text messages, and any other interactions you have with our business.
Plain-language summary
We only collect the information we need to schedule your job and contact you. We do not sell your data. We do not spam you. We use reputable third-party tools (like Google) to help our business operate, but we never share your details with unrelated parties.
By using our website or submitting your information, you agree to the practices described in this policy. If you do not agree, please do not submit your information and contact us directly by phone instead.
Information We Collect
Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected via cookies and analytics tools and is used only to improve website performance.
Information from Third Parties
If you find us through Google Business Profile, Nextdoor, or Facebook and message us through those platforms, we receive only the information you share within that message. We do not purchase or acquire personal data from data brokers or lead aggregators.
How We Use Your Information
We use your personal information only for legitimate business purposes directly related to providing you with handyman services. Specifically, we use your information to:
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Scheduling & booking: Confirm your appointment, assign a technician, and send reminders
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Quotes & estimates: Prepare and communicate accurate pricing for your job
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Service delivery: Arrive at the correct address with the right tools and materials
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Customer communication: Follow up after service to confirm satisfaction
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Invoicing & records: Generate receipts and maintain business records as required by law
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Business improvement: Understand how customers find us and how to improve our service
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Legal compliance: Meet applicable Florida state and federal business requirements
Information Sharing
We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:
Service Providers
We use a small number of trusted third-party tools to operate our business. These providers may process your data only on our behalf and in accordance with our instructions:
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Google (Analytics, Maps, Business Profile) - Website analytics, directions, online reviews - Anonymized usage data, business address
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Email / SMS platform - Booking confirmations and follow-ups - Name, email, phone number
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Accounting software - Invoicing and payment records - Name, address, service details
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Scheduling software - Appointment management - Name, address, phone, service type
Legal Requirements
We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfer
If our business is ever sold or merged, your information may be transferred as part of that transaction. You will be notified via email or a prominent website notice if such a change occurs.
Cookies & Tracking
Our website may use cookies — small text files stored on your device — to improve your browsing experience and understand how visitors interact with our site.
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of our website but will not prevent you from contacting us or requesting a quote.
Google Analytics opt-outYou can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Your Rights
As a customer or website visitor, you have the following rights regarding your personal information. To exercise any of these rights, contact us at the email or phone number listed at the bottom of this page.
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Ask us to correct inaccurate or incomplete information about you.
Right to Deletion
Request that we delete your personal data, subject to legal retention requirements.
Right to Opt Out
Opt out of any marketing communications at any time by replying STOP or contacting us directly.
Right to Portability
Request your data in a structured, commonly used format where technically feasible.
Right to Complain
File a complaint with a relevant data protection authority if you believe your rights have been violated.
Florida ResidentsFlorida residents may have additional rights under the Florida Digital Bill of Rights (FDBR) effective July 1, 2024. For more information, visit the Florida Department of Legal Affairs website or contact us directly.
We will respond to all privacy requests within 30 days. We will not discriminate against you for exercising any of the rights listed above.
Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.
Our security practices include:
Secure, password-protected systems for storing customer records. Limited access to personal data on a need-to-know basis. Use of reputable, security-certified third-party software providers. Regular review of our data handling practices.
No transmission is 100% secure
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your information.
We do not store credit card numbers or full payment details on our own systems. Payment information is processed through secure, PCI-compliant providers.
